ALPHA TRACKER SUPPORT

PHONE

 

1300 946 310 

 

Phone during office hours and you will always speak to a member of our team - never to a machine or voicemail!

 

 

EMAIL

 

support@alpha-tracker.com.au

 

Send an email to this address with details of your problem and we'll get straight back to you.

 

REMOTE CONTROL

 

Click here

 

With your permission, we can remotely control your PC so that you can show us the problem and we can help you solve it.

 

MANUALS / USER GUIDES

 

The Alpha Tracker User Guide, Training Guide and Technical Guide are available to download

 

 

 

 

Looking for the small print?

 

Click here to see our terms and conditions for Support and Maintenance Contracts.

 

BLOG

31.03.2020
Robin Bennett at Start Software
No comments
Our client and Alpha Tracker asbestos software user RB Asbestos has just donated all of their personal protective equipment (PPE) to NHS frontline staff to help them with the Coronavirus outbreak.  What a wonderful gesture!! https://www.linkedin.com/posts/greg-byrne-8b596537_nhsheroes-activity-6649264444197216256-YLeB RB Asbestos has donated their stock of overalls to the NHS
27.03.2020
Robin Bennett at Start Software
No comments
One of the "new kids on the block" in the field of asbestos surveying software has published a check-list of important features for any on-site asbestos data capture tool. We think it's a great list and our own https://www.start-software.com/tracker/alpha-tracker/2-easier-asbestos-surveying/ ticks every box (of course).  It would be surprising if it didn't, given that we have captured more than 30,000,000 items of asbestos data from 1000s of asbestos surveyors in the UK, New Zealand and Australia. Here you go: 1 Mobile and Tablet Friendly – absolutely, Tracker Mobile works on any Android or Apple smartphone or tablet 2 Unrestricted Devices – again, absolutely, our products will work on anything 3 Good Offline Support – more than 30,000,000 items of data have been collected on our Tracker Mobile app… virtually all offline!! So I think we can tick that box… 4 Flexible Survey Templates – again, yes, we create templates in Word which Alpha Tracker uses to create your reports, and clients won’t be able to spot an Alpha Tracker-generated one versus one done by hand 5 Fast On-Site Data Collection – our app won’t win any prizes for looks but goodness me it is quick to use.  Take a look at the seven 3-minute videos here https://www.start-software.com/tracker/alpha-tracker/2-easier-asbestos-surveying (scroll down to “SEE TRACKER MOBILE IN ACTION”) to see how fast and easy it is.  For example, duplicate an entire room with one tap! 6 Simple Quality Assurance – any data collected by a surveyor can be sent to any other handset for QA purposes.  Dead easy. If you want to see their checklist, click here, we welcome any comparisons from Alpha Tracker to any other asbestos software product.
This is the latest guidance for tradespeople, issued this morning (26 March, 2020): https://www.gov.uk/government/publications/further-businesses-and-premises-to-close/further-businesses-and-premises-to-close-guidance The key paragraph is: So it appears that asbestos surveying, for example, is permissible at least for now - as long as social distancing is possible and adhered to, and that neither the surveyor nor the occupant are showing signs of symptoms or are self-isolating. Hope that helps in these difficult times.

Call now on 1300 946 310

 

ADDRESS

Alpha Tracker
Level 3, 169 Fullarton Road
Dulwich, Adelaide
South Australia 5065

 

 

 

 

SUPPORT

Alpha Tracker can help! Call our Support line now:

1300 946 310


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