ALPHA TRACKER SUPPORT

PHONE

 

1300 946 310 

 

Phone during office hours and you will always speak to a member of our team - never to a machine or voicemail!

 

 

EMAIL

 

support@alpha-tracker.com.au

 

Send an email to this address with details of your problem and we'll get straight back to you.

 

REMOTE CONTROL

 

Click here

 

With your permission, we can remotely control your PC so that you can show us the problem and we can help you solve it.

 

MANUALS / USER GUIDES

 

The Alpha Tracker User Guide, Training Guide and Technical Guide are available to download

 

 

 

 

Looking for the small print?

 

Click here to see our terms and conditions for Support and Maintenance Contracts.

 

BLOG

We've just received notification of another Alpha Tracker asbestos software order. In this case, the order has come from a large London council after deciding to swap their system to Alpha Tracker. We'll post more information when the council goes live and we've moved all of their in-house asbestos surveying team over to their new software. I thought summer was going to be quiet!!
12.07.2018
Robin Bennett
No comments
Automatically applied Windows Updates from Microsoft have caused problems across the globe this week, and some Alpha Tracker users have also been affected. Two security patches from Microsoft were released this week and have been automatically applied to many servers.  Once installed, the web server software which powers asbestos software Alpha Tracker either won't restart or will restart but then fail after a short time in use. Our support desk became aware of the issue yesterday morning and quickly established that the Windows Updates were the root cause of the issue.  We are resolving the issue as it arises and contacting IT support companies who service our clients' systems so that everyone is aware of the problem and how to fix it. We are sorry that these updates from Microsoft have caused issues for our clients.  Generally speaking, these server updates from Microsoft are a really good thing (providing security and performance improvements, generally) but occasionally they do go wrong.  Hopefully we won't have another occurrence like this in a long time!
Our order line is as hot as the weather! Another National Association of Testing Authority (NATA) endorsed Australian asbestos laboratory has placed an order for asbestos software Alpha Tracker. The lab, with headquarters in Victoria, will be switching to Alpha Tracker later this summer. Watch this space for more info!

Call now on 1300 946 310

 

ADDRESS

Alpha Tracker
Level 3, 169 Fullarton Road
Dulwich, Adelaide
South Australia 5065

 

 

 

 

SUPPORT

Alpha Tracker can help! Call our Support line now:

1300 946 310


Or fill out our contact form.

 

 

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