ALPHA TRACKER SUPPORT

PHONE

 

1300 946 310 

 

Phone during office hours and you will always speak to a member of our team - never to a machine or voicemail!

 

 

EMAIL

 

support@alpha-tracker.com.au

 

Send an email to this address with details of your problem and we'll get straight back to you.

 

REMOTE CONTROL

 

Click here

 

With your permission, we can remotely control your PC so that you can show us the problem and we can help you solve it.

 

MANUALS / USER GUIDES

 

The Alpha Tracker User Guide, Training Guide and Technical Guide are available to download

 

 

 

 

Looking for the small print?

 

Click here to see our terms and conditions for Support and Maintenance Contracts.

 

BLOG

If you're not a transport nerd, stop reading now!  My love for technology doesn't stop at computers and writing software... I'm also fascinated with trains, ships and aeroplanes too and absolutely love the Airbus A380 double-decker superjumbo in particular. The incredible Airbus A380 When I work in our Adelaide Alpha Tracker asbestos software office with Judy & Leanne, a highlight of the journey is the A380 from Manchester or Birmingham to Dubai.  It is whisper-quiet, roomy, sophisticated and such a relaxing way to travel even in economy seats.  On the occasions I've upgraded to business it is simply awesome with comfortable lie-flat beds, superb food and a bar - yes, an actual bar - at the back of the upper deck to relax in. At Dubai, I have to switch to a Boeing 777 on to Adelaide and it is always such a disappointment.  In comparison, it is noisy and cramped and feels nothing like the Airbus.  So, like many other frequent flyers, I'm gutted with today's news that the A380 is stopping production 14 years early. The main competition for the superjumbo Airbus is the new Boeing 787 "Dreamliner".  I've just flown the Heathrow - Perth direct flight for the first time to spend a few days with Judy in Perth and, for sure, a 9000 mile journey is an incredible human engineering achievement but despite the 787 having special lighting, higher cabin pressure, and a special menu to help make the journey an easier one, I was struck at how it was nowhere near the experience of the A380. So why has the A380 been a relative failure (despite passengers loving it) with only a few airlines taking it on and only Emirates placing really big orders?  The main cause is fuel efficiency.  The A380 has four engines whereas the 787 only needs two in order to travel similar distances, albeit with far fewer customers, and therefore needs less fuel (and fewer passengers) for a successful flight. So, in a way, it's gone the way of Concorde and another of my favourites, the HSS ferries.  A technological masterpiece crippled by the cost of fuel.  The A380s in service will keep flying for many years to come but I'm sad today that an engineering marvel is coming to an end, and very sad for the Airbus workforce in the UK who build its enormous wings.
We blogged last month (http://robinbennett.blogspot.com/2019/01/asbestos-software-alpha-tracker-release.html) to say that asbestos software Alpha Tracker Release 30 was nearly ready but to get in touch if you wanted any extra features "squeezed in".  How you responded!!! Fingers crossed we've packed the last feature in! Well, we've added another 25 features into this release following your feedback and we're in the final stages of testing now.  Dan has just built Release Candidate 8 of this update for Judy and Leanne to check over.  Shouldn't be long now!
I'm working this week from Perth with Judy from our Australian asbestos software business, Alpha Tracker Pty. Robin outside 100 Havelock Street, Perth, our Alpha Tracker base for the week It's great to see that Judy and Leanne are so busy with new orders and just this morning an email arrived from an asbestos consultancy in Sydney wanting to place an order for asbestos software Alpha Tracker.  What's especially comforting is that most orders arriving are from personal recommendation - users are switching to us from competitor systems because they have heard about our industry-leading 24x7 personal support and our mature attitude to doing business. We'll blog again when the consultancy goes live and has had their 1-1 training session.  Can we help your Australian consultancy to become more efficient and save hours of admin time with every asbestos report produced?  Get in touch to find out how Alpha Tracker can help.

Call now on 1300 946 310

 

ADDRESS

Alpha Tracker
Level 3, 169 Fullarton Road
Dulwich, Adelaide
South Australia 5065

 

 

 

 

SUPPORT

Alpha Tracker can help! Call our Support line now:

1300 946 310


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