ALPHA TRACKER SUPPORT

PHONE

 

1300 946 310 

 

Phone during office hours and you will always speak to a member of our team - never to a machine or voicemail!

 

 

EMAIL

 

support@alpha-tracker.com.au

 

Send an email to this address with details of your problem and we'll get straight back to you.

 

REMOTE CONTROL

 

Click here

 

With your permission, we can remotely control your PC so that you can show us the problem and we can help you solve it.

 

MANUALS / USER GUIDES

 

The Alpha Tracker User Guide, Training Guide and Technical Guide are available to download

 

 

 

 

Looking for the small print?

 

Click here to see our terms and conditions for Support and Maintenance Contracts.

 

BLOG

13.12.2018
Robin Bennett
No comments
Where did 2018 go?!?  It has flown by for us and I'm sure it's the same for you. Hope you've had a good year and have an even better 2019. Anyway... our support desk is open 24x7 to support you and your business throughout the festive period although our Telford and Adelaide offices will be closed on Christmas Day, Boxing Day and New Year's Day as usual. Our chosen asbestos charity for 2018 - Mesothelioma UK We'll be sending a donation to Mesothelioma UK instead of buying Christmas cards.  Given our connection with the asbestos industry (via Tracker and Alpha Tracker) we hope you agree with our decision to help charities supporting individuals and families affected by this devastating asbestos-related illness.
03.12.2018
Robin Bennett
No comments
Looking back at October's results, we're quite pleased with the stats for November. Start Software - Support Performance - November 2018 We received 600 calls and emails for assistance in November, and 85% were solved within 4 hours.  For the urgent problems, nearly 19 in every 20 calls were resolved by the help desk within 2 hours. That's a busy month but hopefully lots of satisfied customers!
26.11.2018
Robin Bennett
No comments
Beta testers for asbestos software Alpha Tracker will be available to download and install Release 30 beta 1 from today. the Alpha Tracker website If you would like your asbestos consultancy to be a beta tester for Alpha Tracker, do get in touch.

Call now on 1300 946 310

 

ADDRESS

Alpha Tracker
Level 3, 169 Fullarton Road
Dulwich, Adelaide
South Australia 5065

 

 

 

 

SUPPORT

Alpha Tracker can help! Call our Support line now:

1300 946 310


Or fill out our contact form.

 

 

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